Customer FAQ
Customer FAQ
You've got questions, we've got answers!

Below is a list of most commonly asked questions from our customers.  If you have a question not covered here, please e-mail us at info@westburybankwi.com and we will be happy to assist you!


What is the most amount of money that I can withdraw from an ATM machine?
Where can I cash in my change and is there a fee to do so?
How much do I need to keep in my savings account?
How old must you be to get a debit card or a checking account?
How do I make a deposit after hours?
What is the difference between a credit based transaction and a debit based transaction when I use my MasterMoney card?
My debit card has been compromised/stolen.  What do I do?
Why do overdraft fees post a day after my account is overdrawn even if I didn't have any items come through my account that day?
How do I place a stop payment on my account?  Can I place a stop payment on a debit card transaction?
I need to change my address and/or other personal information.  How should I do this?
The first time I sign into bill pay, I am asked to to confirm the deposits in my account.  What does this mean?





Q: What is the most amount of money that I can withdraw from the ATM machine?
A: You may withdraw up to $300 per day.

Q: Where can I cash in my change and is there a fee to do so?
A: There is no fee to cash in change if you are a current customer.  The following branch locations offer the ability to cash in change: Allenton, Beaver Dam North, Germantown, Hales Corners, Hartford West, Jackson, Kewaskum, Lake Five, Lincoln Avenue, North Avenue, Richfield, Slinger 7 Hills, West Bend Downtown and West Bend West Washington.

Q: How much do I need to keep in my savings account?
A: The minimum amount to keep a savings account open is $10.

Q: How old must you be to get a debit card or a checking account?
A: The minimum age for both is 18 years old.

Q: How do I make a deposit after hours?
A: You may make a deposit after hours through an ATM machine, or through the night drop located at each branch office.

Q: What is the difference between a credit based transaction and a debit based transaction when I use my MasterMoney card?
A: A credit transaction is a transaction that you must sign for, however not all merchants require a signature on transactions under $50.  By selecting "credit" during check out this ensures that you are running a credit based transaction.  A debit transaction is when a PIN number is required to complete the transaction.  Both types of transactions will automatically withdraw funds from your checking account to pay for your purchase, provided you are using your MasterMoney Debit card.

Q: My debit card has been compromised/stolen.  What do I do?
A:  If your card has been compromised or stolen, please contact our Customer Service Department at (262) 334-5563, Monday thru Friday, 9am to 5pm.  During non-business hours, please contact Mastercard Customer Service at 1-800-924-7309. 

Q: Why do overdraft fees post a day after my account is overdrawn even if I didn't have any items come through my account that day?
A: Overdraft fees always post the next business day after the account became overdrawn.  For example, the fees you may receive on Tuesday are from the items that made the account overdrawn on the previous Monday.

Q: How do I place a stop payment on my account?  Can I place a stop payment on a debit card transaction? 
A: To place a stop payment on your account, visit any one of our branches to fill out and sign a stop payment form.  If you are unable to make it into the bank right away, give us a call and we will start the paperwork ahead of time for you.  Stop payments cannot be placed in debit card transactions. 

Q: I need to change my address and/or other personal information.  How do I do this?
A: To change any personal or address information, visit any one of our branch locations to complete and sign a simple form.  We ask that you please do not e-mail us any personal or confidential information such as account number or social security number.  E-mail is not a secure way to share information. 

Q: The first time I sign into bill pay, I am asked to confirm the deposits in my account.  What does this mean? 
A: When you enroll for bill pay, we place two small direct deposits and one small automatic withdrawal into your account to confirm that the bank routing number and your account number are open and active.  The amounts are under a dollar and balance each other out.  For example, $0.15 and $0.10 were deposited and $0.25 was withdrawn.  If you do not have the confirmation transactions in your account, please contact our Customer Service Department at (262) 334-5563 to make sure that your bill pay set up is complete.