Mobile Banking FAQs

Frequently asked questions about our mobile banking services

 

Sign Up

How much does mobile banking cost?

We do not charge a fee for you to use our Mobile Banking service. However, carrier message and data rates may apply. Please check with your wireless provider for information about carrier charges or your mobile phone account and service plan.

How do I sign up for mobile banking?

After signing up for Online Banking, download the app on your smartphone or tablet. Follow the prompts to complete enrollment. 

What is the required operating system I need for mobile banking?

Android™ (Android) Operating system 5.0 and up

  • User installed operating system versions (‘Custom ROMs’) are not supported. Only operating systems installed by the manufacturer/carrier by default are supported.

Apple® (Apple) iOS 10 or greater

  • Only default browsers installed on devices are supported. User installed browsers are not supported.

 *Please contact a professional mobile carrier technician for assistance with updating your system.

 

Troubleshooting

I am having issues logging into Online Banking using my tablet. What’s a solution?

Try registering for Mobile Banking and log in to your account at www.westburybankwi.com/mobile. You will be able to log in using your credentials.

What do I do when I receive a “System Error” when I click on the link to “Download Mobile Banking” to get the app?

Your phone may not be compatible with the one or all of the services. Please check the Supported Phones list by clicking here.

What should I do if I get a new phone?

If your Westbury Mobile app or bookmarked link do not load on your new phone, “deactive” your current phone number within online banking under “options” (top right-hand side of screen). Then reactive your number and follow the setup instructions.

What can I do if I get locked out of mobile banking?

Please contact your local branch to have your mobile banking account reactivated.

How can I make my mobile experience more secure?

  • Do not share your password(s) with anyone.
  • Create a strong password for your account(s).
  • Have your device password protected.
  • Delete mobile banking text messages with your secured links.
  • Log out of mobile banking after each visit.

 

Mobile Deposit 

How do I get mobile deposit applied to my app(s)?

This service is automatically available in you westbury bank app. If you do not see the option, reinstall the app or contact your local branch for further assistance.

How do I endorse the back of the check?

Your endorsement should read "For bank mobile deposit only" with your signature below

Is there a deposit limit on my checks?

For security reasons there are limits on deposits using Mobile Deposit Capture. These limits are $2,500.00 for any one individual item and $2,500.00 in any given business day.

My deposit failed... Now what?

Please contact your local branch immediately to notify us of the error.

When will my transactions be processed?

Same day unless after 5:00 p.m. - then it will be considered Next Business Day (weekends and holidays excluded).

Why is my transaction still pending?

When a deposit is approved, you will continue to view a "pending" status in your phone until after 6:00 p.m. each business day.

 


For additional information or assistance please email us or contact your local branchMobile Deposit Terms and Conditions

Online Banking

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